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Introduction

Operations Management strives to solve problems and make advancements in the production and delivery of products, services, and the way the organization itself operates. The study of operations management is the process of evaluating how to best employ all the resources available to the organization to effectively meet its objectives. Students learn about process analysis, project analysis, house keeping, production planning, schedule management, quality assurance, supply chain management, equipment and facilities planning, organizational strategy, technology management, and coping with organizational innovation. Students explore how different organizations thrive while others crash and burn through their operations management decisions. Students will analyze how to improve decisions and effectiveness through projects and case studies, and come to understand how to steer business success through effective operations management. Advanced topics include Technology and Innovation Management, Supply Chain Management and Logistics, Service Operations Management, and Global Operations Strategy.

Completion guide

Initially, students must complete introductory classes in business mathematics, economics, and statistics before taking introductory courses in operations management and management science. Upon successful completion of those five courses, students can take third year advanced courses in Technology and Innovation Management, and Supply Chain Management and Logistics, followed in the fourth year by courses in Service Operations Management and Global Operations Strategy.


PD Professor

  • Professor Jung Uk
  • Quality Management, Decision Analysis
  • L520
  • ukjung@dongguk.edu
DBA2013 운영관리 (Operations Management)
(Prerequisite: Business Mathematics, Business Statistics)
This course introduces students to problems and analysis related to the design, planning, control, and improvement of manufacturing and service operations. Broadly speaking, Operations Management concerns the processes by which work and resources are directed toward the achievement of strategic objectives. It thus requires a fundamental understanding of organizational strategy, processes, and resources. Coverage will attempt to balance theory and applications, with an emphasis on "best practices".
MGT4028 기술혁신경영 (Technology & Innovation Management)
(Prerequisite: Operations Management)
This course is intended to provide students with an understanding of how new business activities are created in technology-intensive industry sectors. For established firms, we will look at technology strategy and corporate venturing. For new firms, we will look at strategic planning in new ventures. This course also focuses on Interdisciplinary examination of problems and issues in integrating technology and innovation into processes and products. Topics Include technology evaluation, transfer, development, integration, innovation.
MGT4030 서비스운영관리 (Service Operations Management)
(Prerequisite: Operations Management)
This course looks at service management - the study of how marketing and operations come together through technology and people to plan, create and deliver products/services to customers. Course objectives include to approach and design service management from a systems perspective, to recognize and understand the characteristics of service delivery processes, and to learn how to apply the procedures of demand analysis, set standards of performance and measurements, and determine capacity levels.
MGT4054 공급사슬관리 (Supply Chain Management & Logistics)
(Prerequisite: Operations Management)
This course introduces students to the cases covering the strategies, tactics,and operating issues in contemporary logistics and supply chain management. It is only over the last few years that firms have started focusing on logistics and supply chain management as a source of competitive advantage. This focus becomes even more important given that product life cycles are shrinking and competition is intense. Supply chain managementtoday represents a great challenge as well as a tremendous opportunity for most firms. The topics include logistics strategy, supply chain restructuring and change management, and distribution, customer service, and inventory policy.
MGT4059 글로벌운영전략 (Global Operations Strategy)
(Prerequisite: Operations Management)
This course introduces a systematic approach for applying quality technology to improve service and operation in any type of organization. The students are exposed to a wide range of quality management terms and theories while examining the strategic role of quality in the organization and strategic issues involved in the management of quality. The topics include Six Sigma, methodologies for identifying and assessing customer requirements, developing customer focus, measuring quality performance, statistical process control, sampling/designing of experiments, reliability analysis, and continuous improvement.
MGT4061 경영과학 (Management Science)
(Prerequisite: Operations Management)
This course focuses on the problem-solving and decision- making processes that use quantitative management science concepts and techniques. Business involves dealing with numbers. Numbers are then used strategically to make business decisions. This course is about how to formulate business problems involving numbers and how to solve them using the latest computer tools. The course introduces modeling techniques for resource allocation, operational, and other managerial problems. The topics Include queuing models, linear programming, transportation problems and simulation.